Have a question about your order, the guarantee, shipping, or the formula? We're happy to help.
Email Support
The fastest way to reach us is by email: support@hoorsegelatin.com. We typically respond within 1–2 business days.
Order Questions
Please include your order number and the email used at checkout.
Refund Requests
See our Refund Policy for how to proceed.
Business Hours
Monday–Friday, 9am–5pm (US time), excluding public holidays.